By Vickie Elmer Special to The Washington Post Sunday, December 7, 2008; Page K01

Ellen Davis likes to anticipate what's coming and prepare herself and her team for the future.

She believes that helped her save jobs at MortgageLink, the mortgage brokerage firm in Gaithersburg where she has pushed training that helped workers build long-term relationships with clients.

"Forecasting into the future is a wonderful thing," Davis said. Some salespeople focus on the moment -- their current deal. "If I look at tomorrow, I can work my day today so that I can get to tomorrow. A true change agent needs to create that."
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